4 August 2021 /By Tech Talks Editorial Team
C-Xona Smart Assist allows brands to create personalized virtual assistants
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NICE has launched C-Xona Smart Assist to help brands deliver consistent and personalized customer experiences at scale.
C-Xona Smart Assist, which is powered by Amelia’s conversational artificial intelligence (AI) solution, handles customers’ requests without human assistance, allowing for faster response times. With every interaction, the platform learns, making future connections more intuitive and seamless.
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C-Xona Smart Assist also includes NICE Enlighten AI. With Enlighten AI for CX, businesses can design custom virtual assistants, saving agents time and effort. Users can easily integrate this no-code AI solution into existing agent desktop solutions, including NEVA Robotic Process Automation.
What’s more, Enlighten AI automatically identifies and resolves consumer complaints, minimizing reputational, financial, and compliance risks.